Centric Comms delivers market-leading cloud communications, connectivity and security solutions for businesses of all sizes — with 25+ years of experience behind every deployment.
Centric Comms
● System Active
Sarah M.
Just now
James T.
2 min ago
0121 900 4421
5 min ago
David P.
12 min ago
From cloud telephony and Microsoft Teams integration to ultrafast broadband and enterprise security — Centric Comms is your single trusted partner.
Fully cloud-based phone system built on BT Wholesale WHC 3.0. Replace your analogue setup with a modern, scalable IP voice platform — Hosted PBX or SIP Trunking.
Add external phone calls directly into Microsoft Teams. No third-party app needed — full enterprise PBX features including hunt groups, auto attendant and call recording.
Replace legacy ISDN with modern SIP trunking. Keep your existing on-site PBX and move your calls to IP — ready for the 2027 PSTN switch-off.
SoADSL, SoGEA and FTTP options with static IP as standard. Business-grade connectivity from our network of wholesale ISP partners including BT and TalkTalk.
Dedicated, uncontended Ethernet circuits up to 1Gbps. Symmetric speeds, full SLAs and guaranteed fix times — ideal for businesses that cannot afford downtime.
Intelligent, software-defined wide area networking that optimises traffic, reduces costs and provides resilient multi-site connectivity with centralised management.
Protect your business data with automated cloud backup and rapid recovery. Secure, compliant and always on — so you are never caught out by data loss.
Always-on DDoS attack mitigation that scrubs malicious traffic before it reaches your network — keeping your services available even under attack.
Enterprise-grade firewall protection delivered from the cloud. No on-site hardware to manage — we handle updates, monitoring and threat response for you.
We are a London-based supplier of B2B communication products and services. We pride ourselves on a 1-to-1 service for all clients, with engineers and business managers who have worked with some of the UK's leading telecom products for over a quarter century.
Call us free today on 0808 198 7995 — no obligation, no jargon.
Every client gets a dedicated account manager throughout their contract.
BT Wholesale, TalkTalk, CityFibre, Colt and TeamsLink Gold Partner status.
Fraud management, DDoS protection and compliance tools included across our portfolio.
Replace your analogue phone system with a fully cloud-based voice platform, built on BT Wholesale WHC 3.0 infrastructure. Two deployment options, flexible licences, and powerful add-ons.
Whether you want a fully cloud-based replacement or a bridge from your existing PBX hardware, Hosted Voice has you covered.
Move everything to the cloud. No on-site hardware required — calls are managed in our network and delivered to IP phones, desktop softphones and mobile apps. Ideal for businesses ready to fully embrace all-IP today.
Keep your existing on-site PBX while gaining cloud benefits. Acts as a modern replacement for ISDN — letting you stagger the transition to all-IP at your own pace. Dynamic registration makes deployment simple.
Platform uptime — dual UK data centres
PSTN switch-off date — be ready well ahead
Add or remove users instantly as your business grows
From core telephony to advanced unified communications — built in as standard.
Call forwarding, transfer, hold, wait, last number redial, three-way calling and do-not-disturb — all the essentials ready from day one.
One number across office phone, desktop softphone and mobile app. Your team stays reachable wherever they work.
Distribute calls intelligently across teams. Auto attendants greet callers professionally with menu options and holiday schedules.
Voicemail delivered to email, instant messaging across devices, and presence awareness so you know who is available before you call.
Enhanced fraud detection tools included as standard — protecting your business and your customers at carrier level.
Port existing numbers or order new local and national numbers through our simple management portal at low porting costs.
Mix and match licence tiers across your organisation — pay only for what each user actually needs.
For desk phones, reception handsets or meeting room phones — affordable, simple and reliable.
Full-featured for office workers who need collaboration tools and desktop integration.
For staff who work on the move and need full UC across multiple devices and locations.
Optional add-ons let you reach new markets, improve service levels and increase revenue.
Real-time dashboards showing call volumes, wait times and agent performance.
Secure call recording for compliance, training and quality assurance.
Bring external calls into Teams via Operator Connect — mix with Hosted PBX or SIP Trunking on the same site.
Auto-pop caller records, log calls instantly and boost agent efficiency.
HD video conferencing, secure messaging and file sharing added to any licence.
Full ACD queuing, supervisor dashboards and agent management for contact centres.
Enable inbound and outbound voice calls directly within Microsoft Teams — no third-party application required. TeamsLink is a Microsoft-approved Operator Connect solution with enterprise PBX features built in.
If you already use Microsoft 365 and Teams, TeamsLink integrates seamlessly — no new apps, no new logins. Just external calling added to the tool your team already uses every day.
Global enterprise voice integrated directly into Microsoft Teams. Microsoft-approved — no third-party application needed. Users picked up automatically from Active Directory in Microsoft 365.
Hunt Groups, Auto Attendant, ACD, Call Recording (MiFID II compliant), Call Transfers, Disaster Recovery and Power BI reporting — all available within Teams.
Every aspect of call operations managed through a bespoke web portal. When someone joins or leaves, they are automatically added or removed via your Microsoft 365 directory.
Make and receive calls on PC, Mac, mobile or tablet using the Teams app your team already has installed — no additional hardware required.
Compliant call recording built in — ideal for financial services, legal and any regulated industry that needs auditable call records.
Built-in failover ensures your calls keep flowing even if Teams or your internet connection has an issue — protecting your business continuity.
For users who prefer a physical handset, we offer a range of Teams-certified Yealink phones.
7-inch touch screen smart media phone with HD audio and video calling. Runs Android 5.1.1 with integrated Wi-Fi and Bluetooth 4.0+. Built-in web browser, calendar and recorder — ideal for executives and power users.
4.3-inch capacitive touch screen Teams phone with HD Voice, Yealink Noise Proof Technology, USB 2.0 port, Bluetooth and Wi-Fi support. Dual-port gigabit Ethernet with PoE — wall mountable.
ISDN is being switched off. SIP Trunking is the direct replacement — keeping your existing on-site PBX while moving your calls to IP and unlocking cloud benefits. Be ready for 2027 today.
SIP Trunking replaces your physical ISDN lines with internet-based voice channels. Your on-site phone system stays — but your calls now run over IP, giving you flexibility, cost savings and future-proofing.
Significantly lower call costs compared to ISDN. Only pay for the channels you actually use — no line rental for unused capacity.
SIP trunks only require an internet connection and a single installation. No physical lines to install — we configure everything remotely.
When your business moves, your numbers move with you. No need to change phone numbers or install new lines at your new premises.
Add or remove channels in minutes. Handle seasonal call spikes without paying for unused capacity year-round.
Built-in fraud management tools protect your business from toll fraud — a common risk with unprotected SIP deployments.
PSTN switch-off is 2027. SIP Trunking is a proven, low-disruption way to get ready without replacing your entire phone system.
From 03 and 08 numbers to geographic and international numbers — Centric Comms provides the full range of inbound number solutions with intelligent routing, analytics and disaster recovery.
Local 01 and 02 numbers for any UK area code — give your business a local presence anywhere in the country, routed to wherever you actually are.
0800 freephone, 0300 public sector, 0844 and 0345 numbers — choose the right number type for your brand and customer expectation.
Track which numbers are driving calls, when your peak times are, and how calls are being handled — all from a simple online portal.
Route calls based on time of day, caller location, IVR selection or agent availability — ensuring every call reaches the right person.
If your main site goes down, instantly reroute calls to any number — mobile, alternative site or voicemail — with no interruption to customers.
Give your business a presence in any country with international virtual numbers — all routed back to your UK team.
Business-class broadband with static IP as standard across all products. From entry-level SoADSL to ultrafast full-fibre FTTP — we have the right connection for every business location and budget.
All our broadband products come with a static IP address, business-grade SLAs and support from our UK team. Delivered over our network of wholesale ISP partners including BT and TalkTalk.
SoADSL (Single Order ADSL) is the modern replacement for traditional ADSL broadband. It delivers the same reliable copper-based connection but without the requirement for a separate BT phone line — significantly reducing monthly costs for businesses that have moved to VoIP or no longer need a traditional landline.
SoGEA (Single Order Generic Ethernet Access) is the replacement for FTTC broadband. Like FTTC, it runs fibre from the exchange to a nearby street cabinet, then copper to your premises — but crucially, SoGEA does not require a traditional phone line. This makes it the ideal choice for businesses moving to hosted voice or that already use VoIP.
FTTP (Fibre to the Premises) is pure full-fibre broadband — the fibre cable runs all the way from the exchange directly into your building with no copper in the path. This delivers the fastest, most reliable and most symmetrical broadband speeds available, making it ideal for businesses with high bandwidth demands.
All our broadband products are true business-grade connections, not repackaged consumer products.
All products include a static IP address — essential for VoIP, remote access and hosting services.
Our UK-based support team handles fault reporting and escalation so you are never passed around a call centre.
Delivered over BT Wholesale and TalkTalk networks — the most resilient backbone infrastructure in the UK.
SoGEA and FTTP pair perfectly with our Hosted Voice product — we can bundle both for a single, simplified monthly invoice.
When your business cannot afford variable broadband performance, a leased line gives you a private, symmetric connection with guaranteed speeds and a full SLA — up to 1Gbps.
Unlike broadband, a leased line is not shared with neighbours or other businesses. Your full bandwidth is available 24/7 — 1:1 contention ratio guaranteed.
Upload and download at the same speed — critical for video conferencing, VoIP, cloud applications and replication between sites.
Guaranteed response and fix times as standard. We commit to fault escalation timescales and provide regular service reporting throughout your contract.
All leased lines on a 3-year contract include free connection — we cover the install cost to keep your upfront investment to zero.
We supply, configure and manage your router as part of the package. No hidden hardware costs and no IT skills needed on your side.
Bundle IPVPN and point-to-point services to connect multiple offices on a single private network — with segmenting, bursting and flexing options available.
SD-WAN replaces traditional WAN infrastructure with software-defined intelligence that prioritises your critical traffic, reduces costs and provides resilient connectivity across all your sites.
SD-WAN automatically prioritises business-critical applications like VoIP and video conferencing over less important traffic — ensuring quality where it matters.
Replace expensive MPLS circuits with a combination of broadband and 4G/5G connections managed intelligently by software — dramatically cutting your connectivity spend.
Connect all your offices, data centres and cloud services on a single unified WAN — with centralised policy management and visibility across every site.
Automatic failover between connectivity types means if one link goes down, traffic instantly switches to an alternative — with zero manual intervention.
Manage your entire WAN from a single cloud-based portal. Apply policies, monitor performance and troubleshoot issues across all sites in real time.
Optimised routing to cloud services like Microsoft 365, Azure and AWS — ensuring your users get the best possible experience from cloud applications.
Automated, encrypted cloud backup with rapid recovery. Whether it is a single file or a complete system restore, Centric Comms Backup ensures your data is always safe and always recoverable.
Schedule backups to run automatically — daily, hourly or continuously — without any manual intervention from your team.
All backup data is encrypted in transit and at rest, stored in UK data centres that meet the highest compliance standards.
Restore individual files, entire servers or complete systems quickly — minimising downtime and getting your business back on track fast.
Meet GDPR, ISO 27001 and industry-specific compliance requirements with auditable backup logs and data retention policies.
Backup servers, endpoints, Microsoft 365 data, virtual machines and cloud workloads — all from a single management platform.
Monitor all your backups, view job status and initiate restores from one simple online portal — no specialist IT skills needed.
Distributed Denial of Service attacks can take your business offline in seconds. Our always-on mitigation scrubs malicious traffic at the network edge before it ever reaches your infrastructure.
Unlike on-demand mitigation that kicks in after an attack is detected, our always-on service scrubs traffic continuously — eliminating the window of vulnerability.
Traffic is analysed and cleaned at line speed — legitimate users experience no slowdown even during an active attack.
Protection is applied at the carrier level — attacks are absorbed by our network capacity before reaching your internet connection.
Live dashboards show attack traffic, mitigation activity and your clean traffic levels — full visibility at all times.
Automatic alerts notify you the moment an attack is detected and when it has been mitigated — keeping you fully informed.
From small businesses to enterprise — scalable DDoS protection that grows with your connectivity needs and traffic volumes.
Enterprise-grade firewall protection delivered entirely from the cloud. No on-site appliances to buy, maintain or upgrade — we manage your security posture so you can focus on your business.
Deep packet inspection, application awareness and intrusion prevention built into a cloud-native firewall — enterprise protection without enterprise hardware costs.
Threat signatures and firmware updated automatically by our team — your protection is always current without any action from you.
Block malicious websites, restrict access to inappropriate content and enforce acceptable use policies across your entire network.
Secure remote access VPN for home workers and branch offices — encrypted tunnels back to your network from anywhere in the world.
Detailed logs and reports showing blocked threats, user activity and bandwidth usage — essential for compliance and security auditing.
Our security team monitors your firewall around the clock — responding to threats and anomalies before they become incidents.
Record every call for compliance, quality assurance and training. Our cloud-based call recording solution is MiFID II compliant and integrates with Hosted Voice, TeamsLink and SIP Trunks.
Record all calls or selective channels automatically — no manual intervention needed. Recordings start the moment a call connects.
Meets FCA and European MiFID II requirements for financial services firms — with tamper-proof storage and full audit trails.
All recordings stored encrypted in UK data centres with role-based access controls — only authorised staff can access recordings.
Search and retrieve any call by date, time, number or agent from a simple web portal — find the call you need in seconds.
Use recordings for staff training, dispute resolution and quality scoring — improving customer service continuously over time.
No on-site recording hardware. Works seamlessly with Hosted Voice, TeamsLink and SIP Trunks — a natural add-on to any voice solution.
Whether you know exactly what you need or would like us to assess your current setup and make a recommendation — our team is ready to help. No obligation, no jargon.
Our UK-based team is available Monday to Friday, 9am–5:30pm. Call us free from any UK landline or mobile.
sales@centriccomms.co.uk
centriccomms.co.uk
facebook.com/centriccomms
@centriccomms