Hosted Voice — cloud telephony for the all-IP era
Replace your analogue phone system with a fully cloud-based voice platform, built on BT Wholesale WHC 3.0 infrastructure. Two deployment options, flexible licences, and powerful add-ons.
Whether you want a fully cloud-based replacement or a bridge from your existing PBX hardware, Hosted Voice has you covered.
Hosted PBX
Move everything to the cloud. No on-site hardware required — calls are managed in our network and delivered to IP phones, desktop softphones and mobile apps. Ideal for businesses ready to fully embrace all-IP today.
Hosted SIP Trunking
Keep your existing on-site PBX while gaining cloud benefits. Acts as a modern replacement for ISDN — letting you stagger the transition to all-IP at your own pace. Dynamic registration makes deployment simple.
Platform uptime — dual UK data centres
PSTN switch-off date — be ready well ahead
Add or remove users instantly as your business grows
From core telephony to advanced unified communications — built in as standard.
Call Control
Call forwarding, transfer, hold, wait, last number redial, three-way calling and do-not-disturb — all the essentials ready from day one.
Mobile & Remote Working
One number across office phone, desktop softphone and mobile app. Your team stays reachable wherever they work.
Hunt Groups & Auto Attendant
Distribute calls intelligently across teams. Auto attendants greet callers professionally with menu options and holiday schedules.
Unified Messaging
Voicemail delivered to email, instant messaging across devices, and presence awareness so you know who is available before you call.
Fraud Management
Enhanced fraud detection tools included as standard — protecting your business and your customers at carrier level.
Number Management
Port existing numbers or order new local and national numbers through our simple management portal at low porting costs.
Mix and match licence tiers across your organisation — pay only for what each user actually needs.
For desk phones, reception handsets or meeting room phones — affordable, simple and reliable.
- Direct inward dial number
- Core call features (hold, transfer, forward)
- IP desk phone compatible
- Auto attendant access
- Hunt group access
Full-featured for office workers who need collaboration tools and desktop integration.
- Everything in Basic
- Voicemail to email
- Desktop softphone client
- Instant messaging & presence
- Hunt group participation
- Conference calling
- Webex Softphone (free)
For staff who work on the move and need full UC across multiple devices and locations.
- Everything in Standard
- Mobile app — any device
- Single number across all devices
- Video calling
- Full presence integration
- Remote & hybrid ready
Optional add-ons let you reach new markets, improve service levels and increase revenue.
Call Analytics & Wallboards
Real-time dashboards showing call volumes, wait times and agent performance.
Voice Recording
Secure call recording for compliance, training and quality assurance.
Microsoft Teams Direct Connect
Bring external calls into Teams via Operator Connect — mix with Hosted PBX or SIP Trunking on the same site.
CRM Integration
Auto-pop caller records, log calls instantly and boost agent efficiency.
Cisco Webex
HD video conferencing, secure messaging and file sharing added to any licence.
Call Centre Application
Full ACD queuing, supervisor dashboards and agent management for contact centres.
All handsets below are certified compatible with BT Wholesale WHC 3.0 and are available to order through Centric Comms. We supply, configure and dispatch ready to plug in.
Poly VVX Series
HD Voice · Acoustic Fence noise cancellation · PoE · BroadSoft certified
Yealink T Series
HD Voice · BroadSoft UC-One certified · PoE · Gigabit · WHC compatible
