Call Recording — compliant, secure and always accessible
Record every call for compliance, quality assurance and training. Our cloud-based call recording solution is MiFID II compliant and integrates with Hosted Voice, TeamsLink and SIP Trunks.
Automatic Recording
Record all calls or selective channels automatically — no manual intervention needed. Recordings start the moment a call connects.
MiFID II Compliant
Meets FCA and European MiFID II requirements for financial services firms — with tamper-proof storage and full audit trails.
Encrypted Storage
All recordings stored encrypted in UK data centres with role-based access controls — only authorised staff can access recordings.
Easy Retrieval
Search and retrieve any call by date, time, number or agent from a simple web portal — find the call you need in seconds.
Quality Monitoring
Use recordings for staff training, dispute resolution and quality scoring — improving customer service continuously over time.
Cloud-Based
No on-site recording hardware. Works seamlessly with Hosted Voice, TeamsLink and SIP Trunks — a natural add-on to any voice solution.