Call Recording
Compliant, encrypted call recording for quality assurance, training and regulatory compliance.
Under MiFID II, FCA-regulated firms must record all communications relating to financial transactions. Under the FCA Consumer Duty rules (2023), firms must also evidence the quality of customer interactions. Non-compliance penalties include fines of up to £176 million and individual director liability. Beyond compliance, businesses that use call recordings for staff training report a 15–20% improvement in customer satisfaction scores within 90 days.
Centric Comms call recording is compliant by design — calls are encrypted end-to-end, stored in UK data centres and accessible via a GDPR-compliant web portal. Retention periods are configurable per regulatory requirement, and search functionality enables retrieval within seconds rather than hours.
All products include UK-based support, static IP where applicable and a named account manager. No hidden costs.
Switching supplier always raises questions. Here are honest answers to the ones we hear most often.
GDPR Compliance
Recording calls without proper consent and disclosure is a GDPR violation. Our solution includes customisable pre-call announcement scripts and consent logging to keep you fully compliant.
Finding Recordings Quickly
Trawling through hours of audio to find one call is a real concern. Our portal lets you search by date, agent, number or duration — so the recording you need is retrieved in seconds, not hours.
System Integration
Our recording platform integrates with Hosted Voice, SIP Trunks and TeamsLink — and most third-party CRM and case management systems via API.
Quick answers to the questions we hear most often. Can't find what you need? Call us free on 0808 198 7995
Talk to the Centric Comms team today
No obligation. No jargon. Just an honest conversation about what your business needs and what it would cost.