Call Recording
Compliant Calls & Conversations with Dubber
Suppose your business is currently using or thinking about making the switch to Microsoft Teams. In that case, it shouldn’t mean compromising the compliance standards you set out to achieve or mean you need to spend materially more. Unified Call Recording platforms are purpose-built to empower compliance certainty despite the challenges of remote workforces with an increasing number of communication solutions.
Despite organisations spending up to 4% of total revenue on compliance costs, the fines for noncompliance can be significant. Unified Call Recording (UCR), together with voice AI, can enable businesses to capture all call data required by GDPR, PCI DSS, Dodd-Frank, MiFID II, and more. UCR empowers businesses to respond to regulatory requests in real-time, set alerts for potential compliance breaches, and capture, access, and retain conversations in line with privacy requirements and policies.
Not all call recording is the same...
Recording on Microsoft Teams requires a more advanced solution that brings communications together.
Legacy Call Recording Vs. Unified Call Recording. Where legacy call recording solutions only offer a single end-point recording of voice calls, a Unified Call Recording solution reflects how modern workers operate in today’s market environments. Workers often jump between Microsoft Teams across cloud and telephony connections (SIP), devices (mobile) and other audio and text-based communication channels. Unified Call Recording can capture all audio recordings and conversations and store them in a single centralised system of record from multiple end-points
Microsoft Teams-native Call Recording
Choosing a solution that directly integrates with Microsoft Teams and is certified by Microsoft Teams is paramount. Next, is ensuring the solution is cloud-based and and provides scalability, which is vital for
teams and operations that involve a high volume of calls, such as trading desks and contact centres. The scalability provided by the cloud removes the restrictions of limited on-premise storage. Vast numbers of
calls can be recorded concurrently and stored for extended periods in accordance with regulations.
compliant call recording
PCI DSS considerations
Compliant call recording also needs to consider PCI DSS requirements. Some information can be stored and used, but sensitive information such as cardholder data cannot be recorded. Your call recording solution
must have the ability to prevent the recording of this information redaction is not enough. Choose a call recording solution with the right PCI compliance capabilities to meet the needs of your business.
Encrypted, geographically redundant storage
Captured Microsoft Teams conversations need to be protected by encryption in transit with transport layer
security and at rest. A cloud-native recording solution allows data to be stored in the capture region to
ensure compliance with regional data sovereignty requirements. Regulations such as MiFID II can require
companies to hold their recorded conversations for up to 7 years or even longer. Your compliance solution
must have the storage capacity to store recorded conversations long-term securely.
Cloud security
Storing conversational records securely is a vital component of regulatory compliance. With global operations common to modern business, firms will need to deploy a UCR solution that operates at a global level in order to ensure data sovereignty for each region they operate in. For the purposes of (data) export for audit, access to recorded calls should be restricted to limited roles
within a business, with strict authentication processes in place.