TeamsLink
Add real phone calls to Microsoft Teams — no extra apps, no hardware, just your Teams client.
Over 320 million people use Microsoft Teams daily, but most don't realise it can't call external phone numbers without a separate licence. Businesses end up running Teams for internal communication and a completely separate phone system for external calls — doubling costs, creating confusion and reducing productivity. The average cost of running two parallel communications platforms is £180–250 per user per year.
TeamsLink adds a direct calling capability to your existing Teams deployment using Microsoft Direct Routing — certified and compliant. Your staff make and receive calls from their existing business number directly inside Teams, on any device, from anywhere. No new hardware, no training on a new system.
All products include UK-based support, static IP where applicable and a named account manager. No hidden costs.
Switching supplier always raises questions. Here are honest answers to the ones we hear most often.
Technical Complexity
Direct Routing has a reputation for being complex to set up. Centric Comms handles the entire configuration — SBC, DNS, licensing and porting — so your IT team doesn't need specialist SIP knowledge.
Microsoft Licensing
You'll need Microsoft 365 Business Voice or Teams Phone licences. We guide you through exactly what's needed and can often source licensing at better rates through our Microsoft partnership.
Number Porting
Worried about losing your existing numbers? Number porting is included and we maintain call continuity throughout the migration.
Talk to the Centric Comms team today
No obligation. No jargon. Just an honest conversation about what your business needs and what it would cost.